We picked up our RV last Friday. When they called to tell us it was ready they also told us that 2 hours prior the technician had trouble with the entry door and couldn't get it to open but he was able to fix it and that it would be the cost of the labor, which was $125. No problem we thought. We were just glad the problem happened while it was at the repair shop and not somewhere on the road.
I followed my husband to the storage yard where we park the RV. When I pulled up next to the RV after he had parked it I rolled down my window and asked him how it rode. He said it rode well, the braking seemed better. He planned on going back to the yard the next day to wash it because it was pretty dirty from the rain & dust we had during the time it was at the repair shop.
As planned, my husband went to the yard to clean the RV and when he came home he was really upset. The bathroom fan was still not right, the technician left greasy footprints on the carpet and rugs and greasy hand prints everywhere he touched. During the stay at the repair shop our spot mirror on the driver's side mirror had fallen off and the technician tossed into the cup holder. Now, we appreciate that he didn't throw it away but COME ON!!! How about using a little glue and re-attaching it!? AND . . . the entry door won't open. At this point my irritation meter is off the charts. I wrote an email to the repair shop letting them know the condition of the RV and how I felt about it. Since this was a Saturday I knew I wouldn't get a reply until Monday.
On Monday I waited for a call but nothing. I waited until 1 p.m. and then I called. I asked if they received me email, and as I expected, they didn't. I told them we would be bringing back the RV that day because the entry door wasn't working. I didn't want to go into all the other things on the phone, I would wait until I was there in person. I printed out the email that I sent them so that I could give them a copy when we arrived just to make sure they received it. My husband usually lets me handle these types of situations because I'm pretty calm but can get my point across in a way that they know I'm irritated and expect the job to be completed the correct way. I'm direct but not in a disrespectful way and not without my usual amount of sarcasm. I told them that I'm irritated that I have to bring the RV back for the third time for the bathroom fan and the second time for the door and that I expected the repairs to be done in no more than 3 days. Also, I wanted the grease cleaned and the spot mirror put on and if they needed me to bring them some Gorilla glue to do it I would. They laughed at the last part and said no problem they would have it done and off we went.
We picked up the RV today, one day sooner than I had asked. They said they replaced the entire fan unit in the bathroom, repaired the door and glued on the spot mirror all at no charge. They also shampooed the carpets (we cleaned the rugs at home). I told them that I appreciated that they didn't charge us but couldn't help thinking to myself , "if you would have done that in the first place we wouldn't have needed to bring it back". In any case, the RV is fixed! or is it??? My husband still thinks the door is a little janky but I told him to wait and see how it goes during our next trip.
Buying a used RV, especially one that is 13 years old, we knew there would be things that come up that would need repair but we didn't expect to keep bringing back the RV for the same repairs. Oh well, I hope that I won't be writing about this again.
Until the next time . . .
"Adventure is out there"
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